At ClientBasis, your satisfaction is our top priority. If your developer's work hasn’t met your expectations, we’re here to step in and resolve the issue. Our Project Assurance Guarantee ensures you’re protected, and we’ll work with you and the developer to fix the problem or find a new one.

Why Report a Concern?

Quality Matters: We hold our developers to the highest standards.

Fast Mediation: We’ll act quickly to address your issue.

Peace of Mind: You’re backed by our guarantee—your project will be done right.

How to Report a Concern

Fill Out the Form Below: Include details about your project, the developer, and the issue.

Submit: We’ll review your concern within 24 hours.

Resolution: A support specialist will contact you to discuss next steps and resolve the issue.

What to Include in Your Report

Project details (e.g., type of work, start date).

Contractor name and contact info.

Specific concerns (e.g., poor craftsmanship, unmet expectations).

Photos or documents (if applicable) to support your claim.